The Agency

The Team

Every case is closed by a real person who knows this city, knows its pests, and takes the work seriously.

• MC

  Marcus Cole

  Chief Investigator

  MW-001

  All-around pest management 22 yrs

  Marcus has been outwitting insects and rodents since before most of his technicians were old enough to be scared of them. He built the Most Wanted service methodology from the ground up, with a philosophy that a thorough inspection is worth ten shortcuts in treatment. When he's not closing cases, he's mentoring newer agents or arguing — respectfully — that German cockroaches are smarter than most people give them credit for.

• ER

  Elena Reyes

  Senior Field Agent

  MW-007

  Termites & wood-destroying organisms 14 yrs

  Elena can read a mud tube the way other people read a text message — instantly, and with a clear sense of what it means. She holds a Board Certified Entomologist designation in wood-destroying organisms and has personally overseen termite treatments on everything from century-old craftsman bungalows to commercial warehouse slabs. She takes it personally when termites win.

• DC

  Dave Chen

  Senior Field Agent

  MW-012

  Rodent exclusion & wildlife 9 yrs

  Dave has a gift for finding the holes that no one else notices — a quarter-inch gap behind a dryer vent flap, a settling crack under a garage door threshold, a weep hole with a missing screen. His clients consistently report that his walkthroughs feel less like a pest inspection and more like a home audit. He views every unsealed gap as a personal affront.

• SO

  Sarah Okafor

  Dispatch Coordinator

  MW-024

  Operations & scheduling 6 yrs

  Sarah is the reason the right technician shows up at the right address with the right equipment — every single day. She coordinates a multi-agent field operation across the greater Austin area and somehow makes it look effortless. If you've ever called in an emergency at 7 PM and had someone at your door by 9, there's a very good chance Sarah made that happen.

• JM

  Jake Morrison

  Wildlife Specialist

  MW-031

  Large pest & wildlife removal 4 yrs

  Jake came to pest control from a background in wildlife biology, which means he understands the animals he's dealing with well enough to stay two steps ahead of them. He's removed raccoons, opossums, squirrels, snakes, and at least one very unhappy fox from Austin-area properties, and he approaches every job with a calm that both customers and animals seem to find reassuring. He also holds a Texas Parks & Wildlife nuisance wildlife control certification.